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Field Service Management and Routing 

Manage technicians, work orders, customer satisfaction and customer billing from your ERP system.  Seamlessly integrate financial and operational data provide insights for accurate decision making.

The Challenge

Field service management (FSM) industries face a multitude of challenges that can lead to inefficiencies, decreased customer satisfaction, and reduced profitability if not addressed effectively.   

Manual scheduling, dispatch and routing
Lack of real-time job status and cost updates
Paper-based invoicing delays
Inventory visibility for mobile teams
Skill gaps,  training and development
Technology Integration

How We Can Help

As your trusted technology and consulting partner, Lace Consulting Group offers industry-proven solutions for small to mid-size field operators:

  • Work Order Automation: Manage scheduling, job tracking, and completion reporting.

  • Mobile App: Enable technicians to access work orders, parts, and customer data on the go.

  • Satisfaction Survey: Allow technicians to offer on the spot satisfaction surveys, or send later by email 

  • Integrated Inventory: Track van stock and warehouse inventory in real-time.

  • Automated Invoicing: Instantly generate invoices post-service.

  • Tax Compliance: Automate tax on labor and parts with Avalara AvaTax.

✔️  Mobile Work Orders & Dispatch

✔️  Scheduling & Route Optimization

✔️  Inventory & Parts Management

✔️  Real-Time Job Status Updates

✔️  Customer Invoicing Automation

✔️  Avalara AvaTax Integration

✔️  Customer Survey and Sign on Glass



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Solutions

Custom features, modules and solutions for manufacturing.